Privacy Policy

DMV Logistics, LLC d/b/a Tactical Arborist Tree Service

DMV Logistics, LLC d/b/a Tactical Arborist Tree Service (“Tactical Arborist,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request an estimate, communicate with us, or use our tree care, landscaping, construction, property-maintenance, or related services.

Information We Collect

We may collect information that you provide directly to us, including:

  • Your name, email address, telephone number, mailing address, and service address.
  • Information about your property, requested services, project requirements, preferred schedule, and communication preferences.
  • Photographs, videos, documents, measurements, estimates, contracts, invoices, payment-related records, and correspondence concerning a project or service.
  • Records relating to service history, warranty requests, property-damage claims, customer-service matters, and dispute resolution.
  • Any other information you submit through our website, forms, email, telephone calls, text messages, or in-person communications.

When you use our website, we and our service providers may automatically collect limited technical information, such as your IP address, browser type, device information, referring pages, pages viewed, and general website-use information through cookies and similar technologies.

How We Use Information

We may use information to:

  • Respond to inquiries and requests for estimates.
  • Evaluate, schedule, perform, document, and support services.
  • Prepare and manage estimates, proposals, work authorizations, contracts, invoices, payments, and customer records.
  • Communicate about appointments, scheduling, service updates, weather delays, project changes, invoices, and customer-service matters.
  • Document work performed and address warranty, insurance, damage, or other claims.
  • Improve our website, services, operations, communications, and customer experience.
  • Send promotional or seasonal email and text communications when permitted by law and consistent with your choices.
  • Protect our rights, property, customers, personnel, and business; prevent fraud or misuse; and comply with legal obligations.

Jobber and Other Service Providers

We use Jobber as a customer relationship management and field-service platform to help manage customer information, requests, estimates, scheduling, invoicing, service records, and communications. We may also use website hosts, payment processors, communications providers, analytics providers, insurers, professional advisers, subcontractors, suppliers, manufacturers, and other vendors that process information for legitimate business purposes.

These providers may access information only as reasonably necessary to perform services for us, support a customer project, process a transaction, administer a warranty, address a claim, or satisfy legal requirements.

Photographs, Videos, and Service Documentation

We may create or retain photographs, videos, notes, measurements, and other records of a property or work area for estimating, planning, safety, service documentation, quality control, warranty administration, insurance, claim handling, and dispute resolution. We will not use identifiable customer information for advertising or promotional purposes without an appropriate legal basis or permission when required.

Text Messages

If you provide your mobile number and consent to receive text messages, we may send service-related messages concerning quote follow-up, scheduling, appointment reminders, service updates, invoices, and customer support. If you separately consent, we may also send occasional promotional or seasonal text messages. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase.

You may reply STOP to opt out of text messages or HELP for help. After an opt-out request, we may send one confirmation message and will use another appropriate method for necessary service communications. Mobile numbers, SMS consent, and opt-in information are not sold or shared with third parties or affiliates for their own marketing. They may be processed by vendors that provide messaging, customer-management, and related services on our behalf.

Email Communications

We may send transactional or service-related emails, including estimates, scheduling information, project updates, invoices, receipts, and customer-service communications. If you receive promotional email from us, you may unsubscribe using the instructions in the message. An unsubscribe request does not prevent us from sending non-promotional messages concerning an active request, transaction, or customer relationship.

How We Share Information

We do not sell personal information. We may disclose information:

  • To service providers, subcontractors, suppliers, manufacturers, payment processors, communications platforms, and other parties that assist us in operating the business or completing requested work.
  • To manufacturers, distributors, insurers, adjusters, advisers, or other appropriate parties when administering a warranty or addressing a claim.
  • When required by law, legal process, court order, or governmental request.
  • When reasonably necessary to protect safety, prevent fraud or misuse, enforce an agreement, or protect our rights or property.
  • In connection with a merger, acquisition, financing, sale of assets, reorganization, or similar business transaction, subject to applicable law.

Cookies and Analytics

Our website may use cookies and similar technologies to operate properly, remember preferences, understand website use, measure performance, and improve our services. You may control cookies through your browser settings, although disabling them may affect website functionality.

Data Retention

We retain information for as long as reasonably necessary to provide services, maintain business and tax records, administer warranties, document service history, address claims or disputes, comply with law, and protect legitimate business interests. Retention periods vary according to the type of information and the reason it was collected.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No website, electronic transmission, or storage system is completely secure, and we cannot guarantee absolute security.

Your Choices

You may contact us to request access to, correction of, or deletion of personal information, subject to applicable law and legitimate recordkeeping needs. You may also update communication preferences, unsubscribe from promotional email, or opt out of text messages as described above.

Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Third-Party Websites

Our website may link to websites or services operated by others. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.

Changes to This Policy

We may update this Privacy Policy from time to time. The version posted on this page will govern our practices as of its stated effective or last-updated date.

Contact Us

DMV Logistics, LLC d/b/a Tactical Arborist Tree Service
6 Scarborough Ct
Stafford, VA 22554
Phone: (703) 963-3447
Email: info@tacticalarborist.com